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Holidays are usually the busiest days of the calendar year for the establishments. And the mobile technologies are able to considerably simplify the staff’s job during these high-traffic dining days. Increasing number of guests won’t create workload for waiters. Now all guest will know if their ordered dishes are ready from the big screen in the restaurant room and waiters will get this information from the screen of the SmartTouch POS mobile terminal.
How the system of orders service works
Orders’ registration in the «Sales» screen
Waiters register all orders in the «Sales» screen of the mobile POS terminal. Besides dishes’ designations and quantity, waiters can also specify the appropriate set of modifiers in the «Sales» screen as well as indicate visitors’ needs as to the dishes preparation. Once the orders are accepted, the waiter gives a preparation ticket to the visitor(s) where the order number and the list of dishes are printed.
The «Kitchen» window is literally an automated work place of the cook. The information about placed orders is displayed in this window. The cook gets the order’s information on his tablet: what kind of dishes to be prepared, the list of their modifiers to be used and the clients’ wishes as to the preparation of dishes. Once the dishes preparation is completed, the cook clicks on the «Production completed» button to confirm the operation. In special cases (for example, if some rare ingredients are missing), the cook can cancel the order (the «Production canceled » button).
How the waiters can monitor the orders completion in the «Kitchen» and «Completed orders» screens
The waiters can track the information about orders completion on their tablets by using one of two screens:
Unlike the «Kitchen» screen, the «Completed orders» screen displays the number of the completed order without providing any further details about it. Just after the order being completed, a bright red square is displayed accompanied by a sound effect.
Read more: Completed orders in the Mobile terminal
How the clients can track the completion of their orders using the «Completed orders» screen on the big monitor
The guests can track the completion of their order by its number (printed on the preparation check) on the big monitor installed in the restaurant room. New orders are highlighted in green during first 20 seconds. And all prepared orders will remain on the screen during half an hour.
How to get the «Completed orders» screen to display on the monitor
To display the screen on the monitor, you will need one of the following devices on which the Mobile POS-terminal can be launched:
The «Completed orders» screen should be displayed on the device. The tablet user right to «Access the kitchen window » should be enabled. You can find how to set up tablet users rights here .
The «Completed orders» screen is available in any subscription packages for SmartTouch POS, — to use an additional device, you will need to purchase the «Additional tablet » license.
We provide free trial access to all functions (mobile terminal, administration panel, kitchen window) for new users of our applications. Take advantage of our management system for cafés, restaurants and bars during 14 days and get a detailed guide on how to automate sales using mobile devices.
Printing categories will allows you to organize preparation tickets printing at the site (kitchens, shops, bars). For example, you can define to print orders for meat dishes only on the printer installed in the kitchen and to print orders for complicated cocktails in the bar.
To create and configure Printing categories and preparation tickets:
Products\Products and Dishes\…Dish… «Chicken Kiev»\Categories\Print.Category: «Printer in the kitchen»,
Products\Products and Dishes\…Cocktails… «Blueberry Martini»\ Categories\Print.Category: «Printer in the Bar»
Mobile POS terminal allows you to accompany the ordered dishes with comments. Comments can be used to take into account the features of orders when preparing dishes.
In order for information about the order of the dish to be displayed in the counter or in the Kitchen window, it is necessary to set the Print Category (specify the place of preparation) in the item card in the price elements.
Viewing the comments on the dishes is available in the Kitchen window.
The ability to display comments in bookmarks is determined in the Mobile Application Settings in the Interface section.
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