Sale and service

You can run SmatrTouch POS application on your tablet by taping the icon

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After you sign in, you’ll gain access to the application’s main menu

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The main menu offers you the possibility to go quickly to the most frequently used windows of the program:

Reports opens a report by payment types.

If you want to choose another report, to go to other program’s windows or go back to the main menu, use the Menu button located in the upper-left corner of the screen.

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  • Requests allows going quickly to the window of product supply order in an establishment
  • Guests opens guests list and loyalty cards window
  • Sales takes to the window of open orders
  • Closed orders allows working with the list of closed orders
  • Settings allows adjusting mobile application’s settings

 

Additional buttons:

Additional buttons may be located in the upper right corner of the windows heading. These buttons will provide the possibility to go quickly to other windows or execute various courses of action:

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This button allows changing a user or reauthenticating. User’s name (of1) working on the tablet is displayed to the right of the button

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Transition to the window Open orders

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Transition to the window Sales

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Displays sales revenue by payment type overnight

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Initiates information exchange with a cloud

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Creates a new order

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Transition to the window Tables map

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Allows moving tables on the Tables map

  1. Run SmartTouch mobile application on your tablet. Enter your login and password that you have recived after registration and the user’s PIN code (by default it’s 1)
  2. Go to the Sales screen to draw up an order:
    • Select items on the left side panel: Menu (products\dishes). Items of the Menu or Price list will be located under the buttons containing names of the menu groups and they will appear in the order that was defined in the Administration panel: Products\Price list items.
    • Specify quantity
    • Confirm payment

You can find more detailed information about how to get started with the mobile application here.

  • Getting started in the Mobile application, Work in the Mobile Application

The Sales screen can be called from the program menu or from the list of closed orders.

On the left side of the screen there is a list of ordered dishes.

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 To create a new order, use the Create button.

On the right part of the screen, you can see a hierarchical menu of products (dishes). Items of the Products (dishes) menu are sorted according to the order defined in the Administration panel: Products\Price list items under the buttons with products groups’ designations.

To add new items (products, dishes) to an order, tap the corresponding buttons with products designations.  Above the hierarchical menu there are Modifiers, Popular and Search buttons simplifying the search of required products.

If you need to adjust the quantity of the ordered dishes, simply use the buttons + (plus) or – (minus).

 

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The Preparation tickets button allows you to launch printing of the ordered dishes on kitchen printers installed at the site.

The Guest Check button launches a guest check (bill) printing for a guest.

The Payment button calls a dialogue box requiring a payment input so you can complete the order payment operation.

 

While working with orders, you can use the following management elements

If you need to switch the window amongst orders, use the horizontal scroll bar located at the upper left of orders items list.

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This button allows accessing operations to work with orders:

  • Delete order
  • Change table
  • Transfer to another waiter
  • Split order
  • Comment to the order line (comment will be printed on an opposite in the form of a recommendation to the preparation of the product, such as “roast is not strong, not salt”)
  • Сomment to the order (comment will be printed on an opposite in the form of a recommendation to the preparation of the whole order, for example, “Prepare the client in a hurry as soon as possible”)

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This button calls a dialogue box allowing to apply a discount

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This button displays additional information about an order

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Our task is to create a cappuccino product using such ingredients as coffee, milk, sugar and a cup

  1. Creating product groups
  2. Creating ingredients
  3. Creating dishes
  4. The formation of calculation cards
  5. Selling dishes to the tablet
  6. View Results sale – reports and closed orders


1.Manual Discount by QR code
2.Automatic discount per time for a group of products
3.Automatic discount per product category
4.Promotion 2nd drink for free
5.Automatic discount on all products except for a particular group

Deferral of payment allows you to postpone part payment for an order for a certain period.

Deferral of payment can be granted only to guests registered in the Administration panel \ Loyalty \ Guests

In the Guest card on the “Credit” tab, specify the number of grace days to be paid.

 

 

To apply deferred payment when paying on a mobile terminal, click the button in the context menu select the “Guests” option and in the guest list that appears, specify the Guest name to which you want to postpone the payment.

 

 

In the dialog for entering the amount of the payment, indicate the partial amount to be paid.

 

To control debts, use the Administration panel \ Loyalty \ Orders with partial payments

Only tablet’s users assigned to the group of local users and for whom the flag Access to closed orders (Administration panel\Access\Tablet User Groups) is set, can modify a payment type of the closed check.

If you need to modify a payment type of the closed check on the tablet:

  • go to the section Closed orders, find your order and tap the Open button
  • specify a reason of the check opening (Error, Customer demand)
  • find your order in the list of open orders and close it once again but using the correct payment code

Functionality allows you to store information about the distribution of the ordered dishes among the guests (who had ordered).

When you create an order, specify the number of guests at the table.

 

 

If guests will be more than one, on the tablet in the mobile POS – terminal in the list of food icons appear in the form of men.

Click on the icon and select the icon with the number of guests

 

 

Information on the distribution of food among the guests will be printed in an Kitchen check

“Everyone pays for his own food”, this solution was implemented on the POS-terminal for a group meal when people want to share the cost of the bill. It’s easy: when creating an order, don’t forget to indicate the number of guests and link the ordered dish with the guest who will pay for it. This information will be displayed on the preliminary check.

Mobile POS terminal allows you to follow the order comment. Comments can be used to account for the peculiarities of orders, and to identify them in the tabs in the Sales window.

The ability to display the comments in the tabs is determined by using the interface in the section of mobile application settings.

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To enter comment you must in window of sale, press the Menu button, select the order Comment and enter a short text in the dialog box that appears.

Till shifts

You can use the following operating modes of till:

  • Till shifts
  • Without Till shifts (by days)

If you need to work in the Till shifts mode:

— clear the flag in the Administration panel: Settings\Establishments\Manual closing of Till shifts

— set the flag in the application SmartTouch POS: Main menu\Settings\Manual closing of Till shifts

After having modified the operating mode settings of the till, sign in once again to the application SmartTouch POS.

Woking in the SmartTouch POS application while in Till shifts mode, the Close the current Till shift and open a new one button will become available.  

Till operations are performed in the Mobile application\Cash section. You can perform the following operations:

  • Close the current shift and open a new one: While closing a Till shift, the program will display an imputed balance in the cash drawer and propose to enter an actual balance. If the actual balance is not equal to the imputed one, the program will create an adjusting transaction. The results of this transaction will be displayed in the Administration panel: Orders\Cash register correction  and Finance\Cash Report.
  • Internal payment: Use the Cash depositing button.
  • Internal withdrawal: Use the Cash withdrawal button.
  • Outgoing payment represents the payment for the Products arrived to the Point of sale.
  • Produce X-report: Use the Daily X-report button.

You can add comments for each cash register operation. These comments will be visible both in reports and in the list of orders on the Administration panel screen.

If you press the POS-terminal block on the tablet, then when you enter the PIN code to access the mobile app in the “Auth” button will appear allowing the user to complete the current shift.

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The sales results you can see:

* in the mobile application:

Reports\By payment methods

Reports \By checks

Reports \By selling

Buttons with left\right arrows allow selecting a day of selling (previous\next) to overview.

* in the Administration panel: Finance\Cash Report

 

If you work with a fiscal printer:

* You will have to generate a Z-report. This report type is used by the fiscal authorities to control entrepreneurs activities. A cashier generates a Z-report at the end of his\her shift to collect the cash drawer and transfer the total to the administrator (if there is one).

After printing the Z-report, the cashier removes the cash from the cash drawer. Z-report data are recorded in the cash book:

—  Z-report number

— cash total at the beginning of the workday (Shift)

— cash total at the end of the workday (Shift)

— sales revenue per Shift

—  report generation date

— returns

— payments on a clearing basis

* to track each cash drawer during a shift, you can produce an X-report. If the Z-report just reset all cash register transactions, the X-report allows to overview (on the printed report) all transactions without reseting the storage memory of the fiscal printer.

* you can print a Zero-check to check the operability of the fiscal printer and if its date and time were set correctly.

Using a cash register

It’s the waiter (cashier) who usually opens and closes the shift. To open a shift, proceed as follows:

  1. Generate a Z-report (if it was not done at the previous shift closing).
  2. Print a zero-check to check the operability of the fiscal printer.
  3. Deposit a float in your cash drawer.

Z-report (report with clearance) is a summary report on the current cash drawer shift. When you generate a Z-report, you are ending the current cash drawer session and starting a new one. It is recommended to run this operation at the end of a day or shift. You will find more detailed information in the section Closing a shift.

After you press the Zreport button, the program will check if any fiscal printer is connected to this tablet (point of sale).

If the program doesn’t detect any connected fiscal printers, you will need to print a zero-check.

It is recommended to start a till day by printing a zero-check. Successful executon of this operation shows the operability and availability of the fiscal printer. To print a zero-check, all you have to do is to press the Zero check button. If the printing is satisfactory, the fiscal printer will deliver the zero-check. In case the printer is not connected to the workplace or is switched off, an error massage will be displayed.

Just before the zero-check printing, the system checks the time on the fiscal printer and the current system time (on the tablet), if they don’t coincide, the corresponding massage will be displayd.

  • Please pay attention that you can synchronize the time only when the shift is closed, i.e. when the Z-report on the previous day has already been printed and no checks on the current day have been delivered yet.
  • A zero-check printing it is a kind of test operation delivering an empty check on the fiscal printer and opening a cash drawer.

If this check was not printed, you have to check the connection settings of the fiscal printer.

Depositing cash in the cash drawer:

  1. Deposit a float in the cash drawer. Press the Deposit cash In the dialog window Do you really want to deposit cash?”, enter the appropriate amount (if necessary, add comments) and press Enter (V)
  2. Once you do it, a check on cash deposit will be printed on the fiscal printer. At close of a day, you will have a printed Z-report on the beginning of the shift in hand proving that you do not have any open sales and checks on cash deposit in your cash drawer. You must keep all these documents till the end of the shift and deliver them with the shift end documents to the accounting department.

Payment by Privat24

1. Order receipt printing with QR-code

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2. Scan and read customer QR-code with a check using a smartphone. On the smartphone must be installed Privat24

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3. Payment for orders in the application Privat24

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To account for the information needed for delivery on the tablet in the Sales section, click the button kol

Delivery-EN

In the appeared panel fill in the necessary information:

If the customer is your regular customer and the information is included in the Guests list, indicate the first characters of his name or surname in the Name field and click on the arrow to the right of the field. The program will fill in the details of the Customer automatically.

If the buyer is new and has not been previously included in the guest list, enter his data in the delivery card fields.

In the Delivery Date and Delivery Time fields, specify the date and time for which the order should be delivered.

If you want to save the customer information in the Guests list, go through the main menu in the Guests section and create a buyer card there. You can also register a new guest in the administration panel \ Loyalty \ Guests

Printing categories will allows you to organize preparation tickets printing at the site (kitchens, shops, bars).  For example, you can define to print orders for meat dishes only on the printer installed in the kitchen and to print orders for complicated cocktails in the bar.

To create and configure Printing categories and preparation tickets:

  • Go to the Administration panel: Products\Printing categories and create Printing categories for each printer installed at the site (kitchens, shops, bars)
  • Then go to the Administration panel: Products\Products and dishes\…Dish… \Print.Category and specify the appropriate printing category for each dish, for example:

Products\Products and Dishes\…Dish… «Chicken Kiev»\Categories\Print.Category: «Printer in the kitchen», 

           Products\Products and Dishes\…Cocktails… «Blueberry Martini»\ Categories\Print.Category: «Printer in the Bar»

A correct balance in the cash drawer is to be determined in case of inconsistences between cash balance in the Cash register sceen of the Mobile Application and the one displayed in the Administration panel\Reports\Cash report screen.

To adjust your cash balances:

  1. in the Cash register screen of the Mobile Application tap the Cashe Depositing button and enter an amount matching the actual cash amount present in the cash drawer.
    In case of working with cashiers’ shifts, the program will propose to enter an actual balance of the cash drawer while closing a day. 
  2. in the Administration panel: Orders\Cash correction set the value equal to the difference of the actual cash amount present in the cash drawer and to the totals shown in the Administration panel\Reports\Cash report.

The program defines the most popular Dishes (Products) based on the sales statistics for the last 30 days.

It means that the program will offer Dishes or Products in the Popular section according to these data

To set up the display order of the payment methods, go to the Administration panel\Settings\Payment method\Sorting order field.

On the tablet payment methods are sorted in increasing order depending on the value of the Sorting order field in the Sales screen.

It means that if you enter 1 for the “Cash” payment method and 2 for the “Cred.card” payment method, in the Sales screen the payment methods will be displayed in the following order: Cash, Cred.card.

 

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However in the mobile application settings if the checkbox “Set the default payment type” is checked but you have not chosen any payment method yet, then the payment method with the lowest value of the Sorting order field, in our case it’s “Cash”, will be substituted in the dialogue box of payment confirmation (it is displayed after you click on the Pay button).

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Moreover, if the checkbox “Set the default payment type” is not checked in the mobile application settings and you have not chosen any payment method yet, the application will not allow you executing payment by displaying the corresponding error message: “Error. Please select a payment type”.

Selecting a payment method is mandatory as it allows avoiding operator’s random errors.

The Guests window displays the list of standing customers and allows to:

  • keep records of guests and their contacts
  • control justification of a discount offering
  • check card holders against their photos
  • keep records of standing guests’ preferences

 

Use the application’s main menu to go to the Guest window.

If you select the check box “Don’t show group in the electronic menu” located in the Administration panel \Products\Price List Items\Group, the displaying of the price-list items belonging to this group will be disabled in eMenu.

Orders can be split by rearranging order items or a separate order can be created for each customer.

 

Call dialogue separation of the order:

– from window “Open orders” – in the press in a table cell “Open orders” and choose the menu option ‘Separation of the order”

– from window “Sales” – press the button Knopka_tochki and select the menu option “Separation of the order”

 

To select a table where part of the order should be moved, tap the button a.

A dialogue box will be displayed requiring to input a restaurant room and its table:

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Once you have selected a table, proceed to dispatching dishes between the orders.

On the left side of the screen you can see the items of the order being split, and on the right side the order which all these dishes will be added to.

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Simply use arrows to move dishes between orders.

When ordering meals accounted matching dishes for guests in the window division order the indication guest rooms and additional controls allow you to quickly divide order

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All open orders are represented in the form of a table divided up per waiters.

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If you tap an order cell, the following operations will become available:

  • Modify order opens the Sales screen for editing.
  • Split order opens the screen of orders splitting.
  • Transfer order opens a dialogue box allowing to choose a waiter whom the order will be transferred to.

 

On this screen you have access to the shortcut buttons and so you can:

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create a new order and quickly go to the Sales screen

 

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or to the Tables map screen

 

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or initiate information exchange with the Cloud

 

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and go to the Sales screen

The Tables map screen will provide you the possibility to set up an accurate floor plan of restaurant rooms.

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If you tap a table, a pop-up opens showing short information about an order and the New order creation button.

For restaurant rooms switching, tap a room designation in the upper part of the screen.

Create and edit tables can be in the mobile POS-terminal on the tablet. To enter edit mode, click the pencil icon.

The button with a picture of the sign + (Plus) is located in the lower right corner to create a new table.

Fill in the field “table number” and drag the table to the desired location on the hall plan

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Restaurant rooms and tables are maintained in the Administration panel: Settings\Restaurant

To move tables on a restaurant room plan, simply use the  button.

The Closed orders window displays the list of orders (left side of the screen) and order content (right side of the screen).

When you move up and down the list of orders, their content changes accordingly and only the content assigned to the selected order is shown.

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Here you can execute the following operations:

* to return an order by using the Return button;

* to open a closed order for modifications by using the Open closed order button. If you open an order, you have to specify a reason of its opening (Orders reasons are kept here)

Once you open an order, it will be moved from the list of closed order to the list of open orders.

If you tap the  button, the following operations will become available:

* Reprint Guest check – allows you to reprint a guest check (bill).

* info on Order- allows you to get information about the current order.

 

 

  • To modify prices, go to the Administration panel: Products\Price list items
  • Then restart the program on the tablet, your data will be updated from the cloud during the application’s launch

When restarting the program, keep the tablet connected to the Internet.

1. Connection settings

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This screen allows to:

  • Set up a connection string. Specify web.smarttouch.com.ua:300 in the IP address field
  • Display the establishment administrator’s login (demoen) on the button which was used to log in to the application.
  • Call the establishment administrator’s authorization dialog box.

2. Service modes settings

 

 

This screen allows you to:

  • Set an extra charge for restaurant guests serving
  • Set a period during which the order is considered as a new one
  • Manual cash day change – Set the mode of cash register shifts (manual, automatic)
  • Enter guest quant/ for new order – Display the query by guests number for a new order
  • Close prep.tickets on kitchen after payment
  • Reset reports settings to zero (reset additional settings of some reports to zero)
  • Add product when searching by barcode – turns on the mode of automatically adding goods to the order when scanning the barcode
  • Set the type of payment default – setting the most frequently used form of payment, in case of a mismatch of the type of payment, the cashier will choose manually to automatically set the payment type or require that it be entered manually
  • Use frontal camera – switch the tablet to work with the front camera for scanning bar codes or photographing guests
  • Show modifiers in the order – enable the mode of work with modifiers to take into account the wishes of guests when preparing dishes
  • USB scanner emulates keyboard
  • Used USB scanner is used – connect an external scanner via USB to the tablet
  • Always open the modifier dialog – a foreground display of the modifiers accounting dialog
  • Zero orders number each new day – a new sequence of guest check numbers is started every day starting from one
  • Allow inventory creation after cash day is closed – allows you to prohibit or allow inventorying during the shift
  • Set the last order number – from which to start working
  • Set the max order number – sets the numbering of checks starting from one when the specified value of the check number is reached

3. Interface settings

 

allow:

  • Install mobile application languages and to determine the font size
  • Lock the screen after payment
  • To show the remains of a warehouse in the section Warehouse applications, parishes, travel documents, and inventory write-offs (the value of the remaining quantity of the goods appear on the menu button on the stock)
  • Display comments in the tabs with orders
  • Open the window of the table map when you start the mobile POS terminal
  • Show price in the section warehouse

 

 

 

4. Synchronization settings

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It allows to:

  • Set a frequency of data exchange with a cloud
  • Set orders storage duration on the tablet
  • Set requirements for data exchange after closing an order

5. Check printing settings

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Here you will be able to set inscriptions content on the check.

Formatting inscriptions on the guest check. Using the symbol ^ can break up the text “basement” on several lines.

In the “Number of copies of a check” you can specify the number.

Print the signature line – adds a line to sign a guest check
Print item number – number print position of the ordered dishes at the guest check

 

6. Database settings

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It allows to:

  • Send the tablet’s database to the support service
  • Create a database backup copy
  • Restore a database backup copy
  • Clear test orders

 

If you want to set a goods quantity (weight) as a mandatory value when adding a new item, it means that a dialogue box will be displayed automatically requesting to input product quantity (weight), you should set a flag in the Administration panel: Products\Products and Dishes\Weight

You can use the Weight flag both for loose and draught goods.

* You can create and edit restaurant rooms in the Administration panel: Settings\Restaurant\Restaurant rooms

* You can create and edit tables in the Administration panel: Settings\Restaurant\Tables
When you create a new table, you will have to enter its number or designation (in the Designation field) as well as the rooms where it is located (in the Restaurant room field).
The Order by field will allow you to set the selection order of tables on the tablet which is also used for a new order creation. To set tables location in the room, use the Tables map window.

Mobile POS terminal allows you to accompany the ordered dishes with comments. Comments can be used to take into account the features of orders when preparing dishes.

In order for information about the order of the dish to be displayed in the counter or in the Kitchen window, it is necessary to set the Print Category (specify the place of preparation) in the item card in the price elements.

The window for entering a comment opens in the tablet menu option after clicking the Knopka_tochki button and selecting the Comment to order line option

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Viewing the comments on the dishes is available in the Kitchen window.

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The ability to display comments in bookmarks is determined in the Mobile Application Settings in the Interface section.

If you need to add a reason of an order or guest check cancellation, go to the Administration panel:

* Settings\Additional settings\Reasons of the closed order opening

* Settings\Restaurant\Guest check cancellation reasons

and tap the Create button.

Modifiers are complementary Products (Ingredients) or Services used to make a Dish.
Modifiers can be represented as:
* a complementary Product or Ingredient (for example, sour cream or jam for pancakes). In this case the Type field should have the Product value. The corresponding quantity of the product-modifier will be deducted from the warehouse after a Dish sale.
Services or notices, for example «Serve hot». A service designation will be printed on the preparation tickets(kitchen check). In this case the Type field should have the Service value.

Modifiers can be created in the Administration panel: Products\Modifiers.Procedure of entering modifiers on the tablet:

* You can add a dish to the order (or select one being already added)
* Or on the Modifiers tab, add modifiers available for a dish.

There are two types of modifiers:
* General modifiers are available for all dishes. If it is the case, you have to set General flag.
* Special modifiers are available only for certain dishes. They are specified in the dish file.

If a modifier was added to a dish, use the Price field in the modifier file to change the price amount of the dish accordingly.

Barcodes are used to identify Products. That’s why we recommend to equip each workplace with barcode scanners to increase work speed and avoid errors while inputting products nomenclature.  Values of all products barcodes are set on the Products detail screen in the Administration panel\Products\Products and dishes.

To input a barcode, move the cursor to the Barcode field and scan the barcode label applied to products or their packing cases.

Barcodes scanners can be connected to:

  • a device which an establishment Administrator is working on in the Administration panel (laptop or PC). As an example you can use a scanner for products arrival quick processing.
  • a tablet (Use for sales)

 

Based on the connection type, you can use a

  • USB scanner
  • Bluetooth scanner
  • Tablet camera (under development)

To add new products or dishes in the Mobile Application, go to the section Sales, and tap the menu Products and Dishes. The view of the displayed items will be the same as they were input in the Administration panel: Products\Price list items.

 

If an establishment uses a single menu, it will be updated automatically in the Mobile Application after being edited in the Administration panel.  If several menus are used, restart the Mobile Application to update all of them