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Holidays are usually the busiest days of the calendar year for the establishments. And the mobile technologies are able to considerably simplify the staff’s job during these high-traffic dining days. Increasing number of guests won’t create workload for waiters. Now all guest will know if their ordered dishes are ready from the big screen in the restaurant room and waiters will get this information from the screen of the SmartTouch POS mobile terminal.
How the system of orders service works
Orders’ registration in the «Sales» screen
Waiters register all orders in the «Sales» screen of the mobile POS terminal. Besides dishes’ designations and quantity, waiters can also specify the appropriate set of modifiers in the «Sales» screen as well as indicate visitors’ needs as to the dishes preparation. Once the orders are accepted, the waiter gives a preparation ticket to the visitor(s) where the order number and the list of dishes are printed.
The «Kitchen» window is literally an automated work place of the cook. The information about placed orders is displayed in this window. The cook gets the order’s information on his tablet: what kind of dishes to be prepared, the list of their modifiers to be used and the clients’ wishes as to the preparation of dishes. Once the dishes preparation is completed, the cook clicks on the «Production completed» button to confirm the operation. In special cases (for example, if some rare ingredients are missing), the cook can cancel the order (the «Production canceled » button).
How the waiters can monitor the orders completion in the «Kitchen» and «Completed orders» screens
The waiters can track the information about orders completion on their tablets by using one of two screens:
Unlike the «Kitchen» screen, the «Completed orders» screen displays the number of the completed order without providing any further details about it. Just after the order being completed, a bright red square is displayed accompanied by a sound effect.
Read more: Completed orders in the Mobile terminal
How the clients can track the completion of their orders using the «Completed orders» screen on the big monitor
The guests can track the completion of their order by its number (printed on the preparation check) on the big monitor installed in the restaurant room. New orders are highlighted in green during first 20 seconds. And all prepared orders will remain on the screen during half an hour.
How to get the «Completed orders» screen to display on the monitor
To display the screen on the monitor, you will need one of the following devices on which the Mobile POS-terminal can be launched:
The «Completed orders» screen should be displayed on the device. The tablet user right to «Access the kitchen window » should be enabled. You can find how to set up tablet users rights here .
The «Completed orders» screen is available in any subscription packages for SmartTouch POS, — to use an additional device, you will need to purchase the «Additional tablet » license.
We provide free trial access to all functions (mobile terminal, administration panel, kitchen window) for new users of our applications. Take advantage of our management system for cafés, restaurants and bars during 14 days and get a detailed guide on how to automate sales using mobile devices.
Our task is to create a cappuccino product using such ingredients as coffee, milk, sugar and a cup
You can run SmatrTouch POS application on your tablet by taping the icon
After you sign in, you’ll gain access to the application’s main menu
The main menu offers you the possibility to go quickly to the most frequently used windows of the program:
* Reports opens a report by payment types.
If you want to choose another report, to go to other program’s windows or go back to the main menu, use the Menu button located in the upper-left corner of the screen.
Additional buttons may be located in the upper right corner of the windows heading. These buttons will provide the possibility to go quickly to other windows or execute various courses of action:
This button allows changing a user or reauthenticating. User’s name (of1) working on the tablet is displayed to the right of the button
Transition to the window Open orders
Transition to the window Sales
Displays sales revenue by payment type overnight
Initiates information exchange with a cloud
Creates a new order
Transition to the window Tables map
Allows moving tables on the Tables map
You can find more detailed information about how to get started with the mobile application here.
The Sales screen can be called from the program menu or from the list of closed orders.
On the left side of the screen there is a list of ordered dishes.
To create a new order, use the Create button.
On the right part of the screen, you can see a hierarchical menu of products (dishes). Items of the Products (dishes) menu are sorted according to the order defined in the Administration panel: Products\Price list items under the buttons with products groups’ designations.
To add new items (products, dishes) to an order, tap the corresponding buttons with products designations. Above the hierarchical menu there are Modifiers, Popular and Search buttons simplifying the search of required products.
If you need to adjust the quantity of the ordered dishes, simply use the buttons + (plus) or – (minus).
The Preparation tickets button allows you to launch printing of the ordered dishes on kitchen printers installed at the site.
The Guest Check button launches a guest check (bill) printing for a guest.
The Payment button calls a dialogue box requiring a payment input so you can complete the order payment operation.
While working with orders, you can use the following management elements:
If you need to switch the window amongst orders, use the horizontal scroll bar located at the upper left of orders items list.
This button allows accessing operations to work with orders:
This button calls a dialogue box allowing to apply a discount
This button displays additional information about an order
1.Manual Discount by QR code
2.Automatic discount per time for a group of products
3.Automatic discount per product category
4.Promotion 2nd drink for free
5.Automatic discount on all products except for a particular group
Deferral of payment allows you to postpone part payment for an order for a certain period.
Deferral of payment can be granted only to guests registered in the Administration panel \ Loyalty \ Guests
In the Guest card on the “Credit” tab, specify the number of grace days to be paid.
To apply deferred payment when paying on a mobile terminal, click the button in the context menu select the “Guests” option and in the guest list that appears, specify the Guest name to which you want to postpone the payment.
In the dialog for entering the amount of the payment, indicate the partial amount to be paid.
To control debts, use the Administration panel \ Loyalty \ Orders with partial payments
Only tablet’s users assigned to the group of local users and for whom the flag Access to closed orders (Administration panel\Access\Tablet User Groups) is set, can modify a payment type of the closed check.
If you need to modify a payment type of the closed check on the tablet:
Functionality allows you to store information about the distribution of the ordered dishes among the guests (who had ordered).
When you create an order, specify the number of guests at the table.
If guests will be more than one, on the tablet in the mobile POS – terminal in the list of food icons appear in the form of men.
Click on the icon and select the icon with the number of guests
Information on the distribution of food among the guests will be printed in an Kitchen check
“Everyone pays for his own food”, this solution was implemented on the POS-terminal for a group meal when people want to share the cost of the bill. It’s easy: when creating an order, don’t forget to indicate the number of guests and link the ordered dish with the guest who will pay for it. This information will be displayed on the preliminary check.
Mobile POS terminal allows you to follow the order comment. Comments can be used to account for the peculiarities of orders, and to identify them in the tabs in the Sales window.
The ability to display the comments in the tabs is determined by using the interface in the section of mobile application settings.
To enter comment you must in window of sale, press the Menu button, select the order Comment and enter a short text in the dialog box that appears.
You can use the following operating modes of till:
If you need to work in the Till shifts mode:
— clear the flag in the Administration panel: Settings\Establishments\Manual closing of Till shifts
— set the flag in the application SmartTouch POS: Main menu\Settings\Manual closing of Till shifts
After having modified the operating mode settings of the till, sign in once again to the application SmartTouch POS.
Woking in the SmartTouch POS application while in Till shifts mode, the Close the current Till shift and open a new one button will become available.
Till operations are performed in the Mobile application\Cash section. You can perform the following operations:
You can add comments for each cash register operation. These comments will be visible both in reports and in the list of orders on the Administration panel screen.
If you press the POS-terminal block on the tablet, then when you enter the PIN code to access the mobile app in the “Auth” button will appear allowing the user to complete the current shift.
The sales results you can see:
Reports\By payment methods
Reports \By checks
Reports \By selling
Buttons with left\right arrows allow selecting a day of selling (previous\next) to overview.
* in the Administration panel: Finance\Cash Report
If you work with a fiscal printer:
* You will have to generate a Z-report. This report type is used by the fiscal authorities to control entrepreneurs activities. A cashier generates a Z-report at the end of his\her shift to collect the cash drawer and transfer the total to the administrator (if there is one).
After printing the Z-report, the cashier removes the cash from the cash drawer. Z-report data are recorded in the cash book:
— Z-report number
— cash total at the beginning of the workday (Shift)
— cash total at the end of the workday (Shift)
— sales revenue per Shift
— report generation date
— payments on a clearing basis
* to track each cash drawer during a shift, you can produce an X-report. If the Z-report just reset all cash register transactions, the X-report allows to overview (on the printed report) all transactions without reseting the storage memory of the fiscal printer.
* you can print a Zero-check to check the operability of the fiscal printer and if its date and time were set correctly.
Using a cash register
It’s the waiter (cashier) who usually opens and closes the shift. To open a shift, proceed as follows:
Z-report (report with clearance) is a summary report on the current cash drawer shift. When you generate a Z-report, you are ending the current cash drawer session and starting a new one. It is recommended to run this operation at the end of a day or shift. You will find more detailed information in the section Closing a shift.
After you press the Z–report button, the program will check if any fiscal printer is connected to this tablet (point of sale).
If the program doesn’t detect any connected fiscal printers, you will need to print a zero-check.
It is recommended to start a till day by printing a zero-check. Successful executon of this operation shows the operability and availability of the fiscal printer. To print a zero-check, all you have to do is to press the Zero check button. If the printing is satisfactory, the fiscal printer will deliver the zero-check. In case the printer is not connected to the workplace or is switched off, an error massage will be displayed.
Just before the zero-check printing, the system checks the time on the fiscal printer and the current system time (on the tablet), if they don’t coincide, the corresponding massage will be displayd.
If this check was not printed, you have to check the connection settings of the fiscal printer.
Depositing cash in the cash drawer:
In the appeared panel fill in the necessary information:
If the customer is your regular customer and the information is included in the Guests list, indicate the first characters of his name or surname in the Name field and click on the arrow to the right of the field. The program will fill in the details of the Customer automatically.
If the buyer is new and has not been previously included in the guest list, enter his data in the delivery card fields.
In the Delivery Date and Delivery Time fields, specify the date and time for which the order should be delivered.
If you want to save the customer information in the Guests list, go through the main menu in the Guests section and create a buyer card there. You can also register a new guest in the administration panel \ Loyalty \ Guests
Printing categories will allows you to organize preparation tickets printing at the site (kitchens, shops, bars). For example, you can define to print orders for meat dishes only on the printer installed in the kitchen and to print orders for complicated cocktails in the bar.
To create and configure Printing categories and preparation tickets:
Products\Products and Dishes\…Dish… «Chicken Kiev»\Categories\Print.Category: «Printer in the kitchen»,
Products\Products and Dishes\…Cocktails… «Blueberry Martini»\ Categories\Print.Category: «Printer in the Bar»
A correct balance in the cash drawer is to be determined in case of inconsistences between cash balance in the Cash register sceen of the Mobile Application and the one displayed in the Administration panel\Reports\Cash report screen.
To adjust your cash balances:
The program defines the most popular Dishes (Products) based on the sales statistics for the last 30 days.
It means that the program will offer Dishes or Products in the Popular section according to these data
To set up the display order of the payment methods, go to the Administration panel\Settings\Payment method\Sorting order field.
On the tablet payment methods are sorted in increasing order depending on the value of the Sorting order field in the Sales screen.
It means that if you enter 1 for the “Cash” payment method and 2 for the “Cred.card” payment method, in the Sales screen the payment methods will be displayed in the following order: Cash, Cred.card.
However in the mobile application settings if the checkbox “Set the default payment type” is checked but you have not chosen any payment method yet, then the payment method with the lowest value of the Sorting order field, in our case it’s “Cash”, will be substituted in the dialogue box of payment confirmation (it is displayed after you click on the Pay button).
Moreover, if the checkbox “Set the default payment type” is not checked in the mobile application settings and you have not chosen any payment method yet, the application will not allow you executing payment by displaying the corresponding error message: “Error. Please select a payment type”.
Selecting a payment method is mandatory as it allows avoiding operator’s random errors.
The Guests window displays the list of standing customers and allows to:
Use the application’s main menu to go to the Guest window.
If you select the check box “Don’t show group in the electronic menu” located in the Administration panel \Products\Price List Items\Group, the displaying of the price-list items belonging to this group will be disabled in eMenu.
Orders can be split by rearranging order items or a separate order can be created for each customer.
Call dialogue separation of the order:
– from window “Open orders” – in the press in a table cell “Open orders” and choose the menu option ‘Separation of the order”
A dialogue box will be displayed requiring to input a restaurant room and its table:
Once you have selected a table, proceed to dispatching dishes between the orders.
On the left side of the screen you can see the items of the order being split, and on the right side the order which all these dishes will be added to.
Simply use arrows to move dishes between orders.
When ordering meals accounted matching dishes for guests in the window division order the indication guest rooms and additional controls allow you to quickly divide order
All open orders are represented in the form of a table divided up per waiters.
If you tap an order cell, the following operations will become available:
On this screen you have access to the shortcut buttons and so you can:
create a new order and quickly go to the Sales screen
or to the Tables map screen
or initiate information exchange with the Cloud
and go to the Sales screen
The Tables map screen will provide you the possibility to set up an accurate floor plan of restaurant rooms.
If you tap a table, a pop-up opens showing short information about an order and the New order creation button.
For restaurant rooms switching, tap a room designation in the upper part of the screen.
Create and edit tables can be in the mobile POS-terminal on the tablet. To enter edit mode, click the pencil icon.
The button with a picture of the sign + (Plus) is located in the lower right corner to create a new table.
Fill in the field “table number” and drag the table to the desired location on the hall plan
Restaurant rooms and tables are maintained in the Administration panel: Settings\Restaurant
To move tables on a restaurant room plan, simply use the button.
The Closed orders window displays the list of orders (left side of the screen) and order content (right side of the screen).
When you move up and down the list of orders, their content changes accordingly and only the content assigned to the selected order is shown.
Here you can execute the following operations:
* to return an order by using the Return button;
* to open a closed order for modifications by using the Open closed order button. If you open an order, you have to specify a reason of its opening (Orders reasons are kept here)
Once you open an order, it will be moved from the list of closed order to the list of open orders.
If you tap the button, the following operations will become available:
* Reprint Guest check – allows you to reprint a guest check (bill).
* info on Order- allows you to get information about the current order.
When restarting the program, keep the tablet connected to the Internet.
This screen allows to:
This screen allows you to:
It allows to:
Here you will be able to set inscriptions content on the check.
Formatting inscriptions on the guest check. Using the symbol ^ can break up the text “basement” on several lines.
In the “Number of copies of a check” you can specify the number.
Print the signature line – adds a line to sign a guest check
Print item number – number print position of the ordered dishes at the guest check
It allows to:
If you want to set a goods quantity (weight) as a mandatory value when adding a new item, it means that a dialogue box will be displayed automatically requesting to input product quantity (weight), you should set a flag in the Administration panel: Products\Products and Dishes\Weight
You can use the Weight flag both for loose and draught goods.
* You can create and edit restaurant rooms in the Administration panel: Settings\Restaurant\Restaurant rooms
* You can create and edit tables in the Administration panel: Settings\Restaurant\Tables
When you create a new table, you will have to enter its number or designation (in the Designation field) as well as the rooms where it is located (in the Restaurant room field).
The Order by field will allow you to set the selection order of tables on the tablet which is also used for a new order creation. To set tables location in the room, use the Tables map window.
Mobile POS terminal allows you to accompany the ordered dishes with comments. Comments can be used to take into account the features of orders when preparing dishes.
In order for information about the order of the dish to be displayed in the counter or in the Kitchen window, it is necessary to set the Print Category (specify the place of preparation) in the item card in the price elements.
Viewing the comments on the dishes is available in the Kitchen window.
The ability to display comments in bookmarks is determined in the Mobile Application Settings in the Interface section.
If you need to add a reason of an order or guest check cancellation, go to the Administration panel:
* Settings\Additional settings\Reasons of the closed order opening
* Settings\Restaurant\Guest check cancellation reasons
and tap the Create button.
Modifiers are additional Products (Ingredients) or Services, which can be applied to make Dishes.
Modifiers may be provided as:
To manage Modifiers, go to the Administration panel: Products\Modifiers.
Proceed to the following steps to add modifiers on the Tablet:
There are two types of modifiers:
In the modifier card you can find the «Price» field which provides additional cost of the dish due to the modifier usage.
The Mandatory selection of modifiers flag being checked allows not to lose the assignment of one of the modifiers when ordering or making a dish
Groups of modifiers
The usage of Modifiers Groups helps to simplify the process of assigning modifiers to dishes when you are building up a menu and starting sales.
As a rule, each dish has its own set of modifiers. A specific set of modifiers is called the Group of modifiers and it is recognized on the Administration panel in the Products\Groups of modifiers section.
In the Group of modifiers you can specify the minimum and maximum quantity of modifiers’ selected positions when ordering and their display order in the menu on the tablet.
To associate a modifier with the group or a dish, go to the Administration panel, then to the section
Products \ Price list items \ Product card \ Modifiers tab and select a modifier from the table containing the Group of modifiers field
Barcodes are used to identify Products. That’s why we recommend to equip each workplace with barcode scanners to increase work speed and avoid errors while inputting products nomenclature. Values of all products barcodes are set on the Products detail screen in the Administration panel\Products\Products and dishes.
To input a barcode, move the cursor to the Barcode field and scan the barcode label applied to products or their packing cases.
Barcodes scanners can be connected to:
Based on the connection type, you can use a
To add new products or dishes in the Mobile Application, go to the section Sales, and tap the menu Products and Dishes. The view of the displayed items will be the same as they were input in the Administration panel: Products\Price list items.
If an establishment uses a single menu, it will be updated automatically in the Mobile Application after being edited in the Administration panel. If several menus are used, restart the Mobile Application to update all of them
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