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Description of InCust cloud based system
Being integrated with InCust cloud based system, SmartTouch POS mobile terminal allows accumulating bonus points awarded for purchases and redeeming them in the form of discounts.
Watch our video tutorial depicting how to apply discounts when customers are paying for orders.
To start using InCust, you need to take the following steps:
1. Create a register on the web site https://b.incust.com/terminals
2. Link your InCust account to SmartTouch POS cloud. In the section of the mobile POS-terminal \Settings \Incust, fill in the fields such as Register login, Register password, Phone prefix (for example, “+380”, “+79”)
3. In the section of the mobile POS-terminal\Sale, create an order and click on the Pay button. In the dialogue box, choose “Add an inCust customer
4. Identify customer using one of the following methods:
5. Get customer’s details— click on the LoginPad and this will pull automatically all information about customer (using inCust LoginPad self-identification system.)
6. Check if customer’s details are correct. If the information isn’t valid, you may have made a mistake. Try again – click on the Choose another customer or on the highlighted inCust icon below the check. If everything is correct, click on the Pay button.
7. Redeem bonuses. If the user wants to redeem the accumulated bonuses, input the number of bonuses to be redeemed in the Redeem bonuses field.
8. Using coupons and certificates— click on the Use coupons, certificates to add or to use coupons.
9. To confirm an operation — click on the Execute operation button
When redeeming bonuses, an SMS is sent to the customer with a one-time PIN code. Input this PIN code in the appropriate field and click on the Execute operation button.
You will see the final screen displaying the information about the executed transaction. To return to the regular operation mode, click on the OK button.
The order of discounts in the list of mobile POS-terminal is configured using the “Sorting order” in the Administration Panel \ Loyalty \ Discounts and Actions.
The higher the value of the “Sort Order” field, the earlier the discount or the offer will appear in the list of the mobile POS – terminal
The reasons for applying the manual discount are used to control and subsequently analyze the use of manual discounts.
The reason list is registered in the Administration panel \ the Settings \ Reasons for applying manual discounts.
In the Administration panel \ Settings \ Accounting policy \ Ask for reason on manual discount apply, you set the sign of the request.
When you apply a manual discount in a mobile application, a dialogue pops up about the need to select a reason.
Creating a promotion such as “Seventh Coffee for Free”, for example, creating the 3rd tomato juice for free. The cost of juice 5. When selling 3 juices, the discount should equal 5, and the amount to pay 15 – 5 = 10.
Fill in the fields:
2. Check the application discount on your tablet: in order to make the dish “tomato juice” in the amount of 3 servings.
3. Press the “Discounts”
4. Press the “Guest Choice” button. Select guest:
5. Confirm the use of the discount to the guest in the dialog box:
6. Pay for order 10 with discount 5
Bonus adjustment is used to enter the initial amount of bonuses, correct mistakes in calculating bonuses on the client’s account.
Work with adjustments occurs in the Administration Panel \ Loyalty \ Advanced \ Bonus Correction
To create a correction, click Create.
In the dialog box, fill in the fields:
Click the Save button.
1.Manual Discount by QR code
2.Automatic discount per time for a group of products
3.Automatic discount per product category
4.Promotion 2nd drink for free
5.Automatic discount on all products except for a particular group
Deferral of payment allows you to postpone part payment for an order for a certain period.
Deferral of payment can be granted only to guests registered in the Administration panel \ Loyalty \ Guests
In the Guest card on the “Credit” tab, specify the number of grace days to be paid.
To apply deferred payment when paying on a mobile terminal, click the button in the context menu select the “Guests” option and in the guest list that appears, specify the Guest name to which you want to postpone the payment.
In the dialog for entering the amount of the payment, indicate the partial amount to be paid.
To control debts, use the Administration panel \ Loyalty \ Orders with partial payments
The Loyalty programs are located in the Administration panel\Loyalty\Loyalty Programs.
Toggle the radio button to select one of three Loyalty Programs:
Settings of the bonus system
To set up the rewards percentage, products categories and other conditions depending on which the purchase amount is accumulated, go to the Administration panel\Loyalty\Discounts and promotions.
To set up the threshold of the accumulated amounts, go to the section Loyalty Programs
Thus you will be able to create a threshold grading list for rewarded points, for example:
The program will automatically track the accumulated amount and offer to pay with bonus points.
name: “ Bonus rewards 3% at the start” , percentage: 3, radio button: bonus points.
name: “Bonus rewards 5% ” , percentage: 5, radio button: bonus points.
For the discount “ Bonus rewards 3% at the start “, the threshold is 0 hryvna.
For the discount “Bonus rewards 5%”, the threshold is 1000 hryvna.
Set the switch “Do not add bonuses in an order where there is a bonus spending” to prevent bonuses when they are written off.
Guests’ accumulation discounts settings
In this manner you can create a list of various discounts having various thresholds scale, for example:
The updated percent of discount will be applied after launching the automatic operation of recalculation at 12:00 a.m.
The program will automatically track the amount of guest’s accumulated purchases and apply the corresponding discount
To set up discounts, go to the Administration panel \ Loyalty \ Discounts and promotions.
The main settings are in the Main tab:
There are also several options allowing to set up conditions when the discount is applied.
— you can switch between Manual and Automatic (in the form of radio buttons), and thus the discount percent will vary depending on the product’s regular price during selling
— if you enable the Bonus system option, the percent of rewarded bonus points will depend on the purchases amount
Discount \ promotion type:
The schedule defines the valid period of the discount, time and days of the week.
The schedule is valid both for automatic and manual discounts.
For example, if you set the discount rate as 100% off every third item, the discount will be applied to the third item with the lowest price
Price-list groups values tab. This tab will allow you to set another discount for the specific groups. For example, if you have already entered 10% off and you don’t want it to be applied to all items of the groups Supplements and Cocktails, go to the Price-list tab, specify these two groups and set their discount value to 0%.
QR code tab will allow you to download the discount’s code, to print it or to send it to clients by e-mail. On the tablet, the cashier will be able to read this code with the camera and the discount will be applied automatically (according to the rules of the discount application specified in the card). Moreover, you can disable the cashier’s permission to enter the discount manually while leaving the only option of QR codes scanning.
Loyalty programs are created and configured in the Administration panel\Loyalty Programs
The Loyalty\Guest section of the Administration panel allows working with the list of guests
To work with guests in the Mobile application, go to the “Guests” window
You can limit the extent of the discount to one establishment. To do so, you just need to select its name in the Establishment field.
If the option «Do not show on tablet» is enabled, the discount won’t be displayed in the mobile application and therefore it won’t be visible for the operator (waiter, cashier). As a rule, this option is used for the discounts automatically applied.
You can find the Guests list in the Administration panel, the section Loyalty\Guests.
As a rule, regular establishment’s clients are immediately included in the list of guests as well as the clients who are to be attracted to special offers.
When working with the list, you will be able to:
The Guests list of the Administration panel is automatically synchronized with the Clients list of the mobile POS-terminal on the tablet.
The list can be also filtered by Name, Surname, Phone number, Card number, Postal address, month and year of birth.
In the guest’s card you can find the History section. Use it to track the consistency of discounts used by the guest.
While applying the collective processing of items, you will be able to set the value of the fields Guests category and Discounts category for all specified Guests.
The selection criteria for such guests are Guests category and Discounts category.
The criteria’s values are set in the section Choose which fields and their values you wish to use as the criterion for the group selection.
To call the window of the collective operation, click on the button and choose the option Collective processing of items.
In the section Choose which fields and their values you wish to use as the criterion for the group selection, there are fields Guests category and Discounts category. Use these fields to set the criteria’s values for the selection of guests whose categories you wish to change (the processing will be made only for these guests).
To indicate which field is to be used as the selection criterion, set the appropriate checkbox to checked and choose the appropriate value from the dropdown list.
To specify a new value of the field, set the appropriate checkbox to checked and choose the value (from the dropdown list) in the section Choose which fields you wish to change. If the checkbox is unchecked, the value of the field won’t be modified.
Click on the Perform button to update the values.
A product category offers an additional possibility to group products on your own.
If you allocate your products to categories, the report will generate lines according to them (Reports\Sales per products\Report type: By products categories).
For example, the report has generated a line where Products column value is equal to Dishes for breakfast, so this line will include all sales of Scrambled eggs, Salad, Tea from different products groups.
Let’s suppose that you need to estimate the efficiency of dishes selling that are made for breakfast and lunch.
So, we offer:
Scrambled eggs, Salad and Coffee for breakfast
Soup, Petty cake and Compot for lunch
Step 1. Create the appropriate groups of products for Dishes for breakfast and Dishes for lunch using the Create button in the Administration panel: Products\Products categories. In the Name field, input your category designation “Dishes for breakfast”. Tap the Save button to save your new category in the database. Proceed in the same way to create a new category for Dishes for lunch.
Step 2. Assign each dish to its category. To do this, go to the Administration panel: Products\Products and dishes find the Scrammbled eggs dish and tap the Modify button. The product card will be opened. In this product card, go to the Categories tab and set the Product category field to Dishes for breakfast. Proceed in the same way for other dishes, in our case it’s Salad, Coffee, Soup, Petty cake and Compot.
Step.3 Produce a report in the Administration panel\Reports\Sales by products.
In the fields, specify the following:
«Start date» «End date», these fields are intended to indicate the desired selling period.
«Report type», in this field we specify By products categories.
The Guests window displays the list of standing customers and allows to:
Use the application’s main menu to go to the Guest window.
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