+38 044 2296446

In the CIS countries:

Sales department work schedule:

9:00 – 18:00 (Mon-Fri)

Technical support work schedule:

9:00 – 21:00 (Mon-Fri)
9:00 – 18:00 (Weekend)


Vendor code (Article) – code used to link products with third-party systems

The value of the Article is defined in the same field of the Administration Panel \ Products \ Product Card \ Categories

Mobile POS-terminal: Search by Vendor code, (external system code) | фото 1 | SmartTouch


To find products, you need to input the digital value of the code in the Search field (located above the menu) section POS-terminal \ Sales \

All products having the relevant Article will be included in the products list of the menu.

If you want to cancel filtering, remove the code value from the search bar

  • for customers— a single access system to all their discounts and bonus points in the retail outlets and establishments
  • for business– a convenient tool to work and to communicate with regular customers, to attract new customers and to make individual offers for them.

Description of InCust cloud based system

Being integrated with InCust cloud based system, SmartTouch POS mobile terminal allows accumulating bonus points awarded for purchases and redeeming them in the form of discounts.

Watch our video tutorial depicting how to apply discounts when customers are paying for orders.

To start using InCust, you need to take the following steps:


1. Create a register on the web site https://b.incust.com/terminals

2. Link your InCust account to SmartTouch POS cloud. In the section of the mobile POS-terminal \Settings \Incust, fill in the fields such as Register login, Register password, Phone prefix (for example, “+380”, “+79”)

3. In the section of the mobile POS-terminal\Sale, create an order and click on the Pay button. In the dialogue box, choose “Add an inCust customer

4. Identify customer using one of the following methods:

  • Identify customer by phone number— fill in the Phone number field in the dialogue box.
  • Identify customer by QR-code on the plastic card— click on the Scanner button and proceed to scan the QR-code on the plastic card using the smartphone
  • Identify customer by QR-code in inCust mobile application. Click on the Scanner button and proceed to scan the QR-code in the inCust application using your smartphone. The card number must be previously registered in inCust system.
  • Identify customer by the plastic card number. Click on the Card button and input the card number.
  • Identify customer using inCust Steward, the application for wait staff. Click on the Steward code and input the code which was generated in the mobile application.

5. Get customer’s details— click on the LoginPad and this will pull automatically all information about customer (using inCust LoginPad self-identification system.)

6. Check if customer’s details are correct. If the information isn’t valid, you may have made a mistake. Try again – click on the Choose another customer or on the highlighted inCust icon below the check. If everything is correct, click on the Pay button.

7. Redeem bonuses. If the user wants to redeem the accumulated bonuses, input the number of bonuses to be redeemed in the Redeem bonuses field.

8. Using coupons and certificates— click on the Use coupons, certificates to add or to use coupons.

9. To confirm an operation — click on the Execute operation button

When redeeming bonuses, an SMS is sent to the customer with a one-time PIN code. Input this PIN code in the appropriate field and click on the Execute operation button.

You will see the final screen displaying the information about the executed transaction. To return to the regular operation mode, click on the OK button.

The program allows you to set your own logo instead of the SmartTouch POS logo.

The bottom feature is available only for our dealers.

Settings are made in Administration Panel \ Partner Program \ Settings \ Dealer Logo

To upload a logo, click Replace.

Choose a logo file

Partner’s program: custom logo customization | фото 1 | SmartTouch

1.You should register and gain access to administration panel of UrbanPiper https://api.urbanpiper.com/portal/. In the section “Store” you should add your store for online shore UrbanPiper.

2.Value of the field “Merchant ref ID” of the store at UrbanPiper should be filled with the value of the field “pos_id” from SmartTouchPOS http://en.smarttouchpos.eu/common/pos

Integration settings for SmartTouchPOS and UrbanPiper | фото 1 | SmartTouch


Click the Modify button:


Integration settings for SmartTouchPOS and UrbanPiper | фото 2 | SmartTouch

Integration settings for SmartTouchPOS and UrbanPiper | фото 3 | SmartTouch

3. Get from the administrators of UrbanPiper token for access.

(an approximate kind of a token biz_adm_pos_OkjfuepRZgxG:cc25b9109e0545d76dadc4bb130bad7ffe83903b)


4. Configure the integration in SmartTouchPOS http://en.smarttouchpos.eu/common/integration. The received token is saved in the Access Token fieldIntegration settings for SmartTouchPOS and UrbanPiper | фото 4 | SmartTouch

In the fiеld “Webhook callback login”  select the user’s login, which will be used to enter webhooks at SmartTouchPOS. Press the button “Generate webhook token” and get “UrbanPiper webhook token” (for example: dG9rZW46NWVmYmI4NWMtZTE3Mi00NjJjLWE3ZGQtODllMDA4MjY1Nzdl).

5. Setting up webhooks in the administration panel of UrbanPiper in the section “Webhooks”.
You should to configure two webhooks: the first for orders exchange and the second for order sates exchange.
Address of the webhook for orders exchange for all SmartTouchPOS users is
http://en.smarttouchpos.eu/webapi/urban_piper_v1/urbanorders/ .
Address of the webhook for order sates exchange for all SmartTouchPOS users is
http://en. smarttouchpos.eu /webapi/urban_piper_v1/urban_piper_order_status_update_webhook

The previously generated token should be added to the section “Custom Headers” of the webhook settings in the field “Authorization”
(in our example: dG9rZW46NWVmYmI4NWMtZTE3Mi00NjJjLWE3ZGQtODllMDA4MjY1Nzdl).

Integration settings for SmartTouchPOS and UrbanPiper | фото 5 | SmartTouch

6.Carefully fill the hierarchy of product groups in section “Products/Price list items” (http://en.smarttouchpos.eu/dictionary/menu) button “Create group” administration panel of SmartTouchPOS. These will be categories (groups) in the online store UrbanPiper. Next, pass the names and the hierarchy of product groups to the UrbanPiper administrators. They will create categories on their online store.

7.Followthelink URL https://api.urbanpiper.com/api/v1/order/categories/ to receive product categories (groups) in json form. This data contains the “id” of each category (group).

8.Transfer received “id” of category (group) to the field “External code” of the groups in “Products/Price list items” section (http://en.smarttouchpos.eu/dictionary/menu).


Integration settings for SmartTouchPOS and UrbanPiper | фото 6 | SmartTouch

9.In the “Products/Price list items“of the pricelist of the outlet, you can set the price on the tab “Urban piper” and set the checkbox to send this item to UrbanPiper

Integration settings for SmartTouchPOS and UrbanPiper | фото 7 | SmartTouch

10.Make export positions that will be sold through the online storeUrbanPiperIntegration settings for SmartTouchPOS and UrbanPiper | фото 8 | SmartTouchWhen exporting, do not forget to select the necessary “Price list” and “Outlet“. You can check the unloaded items in the UrbanPiper administration panel in the section “Ordering/Items” and at your online store at UrbanPiper.Integration settings for SmartTouchPOS and UrbanPiper | фото 9 | SmartTouch11. You should create an tax to link it with tax from UrbanPiper and two products: “Delivery Charge” and “Packaging Charge” to link them with extra charges from UrbanPiper. Linking are performed on the page http://en.smarttouchpos.eu/common/external_programs_setup Integration settings for SmartTouchPOS and UrbanPiper | фото 10 | SmartTouch12.You should create a discount with free sum for outlet.


Integration settings for SmartTouchPOS and UrbanPiper | фото 11 | SmartTouch

13. Integration is ready. For order exchange you should make a test order at your online store at UrbanPiper.

Paytomat – integrated into the cloud payment system, allows you to pay for products and services of the establishment using various crypto-currencies.

Information about the work of Paytomat

Connection to Paytomat is done in the Administration Panel \ Settings \ Integration


Paytomat is a decentralized system for crypto-currency payments | фото 1 | SmartTouch

Payment by Privat24

1. Order receipt printing with QR-code

Payment by QR-code via Privat24 | фото 1 | SmartTouch

2. Scan and read customer QR-code with a check using a smartphone. On the smartphone must be installed Privat24

Payment by QR-code via Privat24 | фото 2 | SmartTouch

3. Payment for orders in the application Privat24

Payment by QR-code via Privat24 | фото 3 | SmartTouch