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Sending the tablet database to the support service

If any problem occurs on your tablet and you cannot solve it by yourself, proceed through the following steps:

  • Log in to the application as an Establishment Administrator
  • Describe as completely as possible the problem heart in the field Support\Send a question to support  and tap the Send button.
  • Then go to the Main menu\Settings\Database\Send database to the support and the support team will look into the problem immediately.

Options for sending a database:

  • Send database to support – sending is done using tablet email services
  • Send database in support (FTP) – sending is done using the file transfer service.