Sending the tablet database to the support service

If any problem occurs on your tablet and you cannot solve it by yourself, proceed through the following steps:

• Log in to the application as an Establishment Administrator
• Describe as completely as possible the problem heart in the field Support\Send a question to support  and tap the Send button.
• Press the button on the Tablet Main menu \ Settings \ Database \ Send Database to Support, enter the PIN-code to confirm the sending
• The support service will immediately start solving your problem.

Options for sending a database:

• Send database to support – sending is done using tablet email services
• Send database in support (FTP) – sending is done using the file transfer service.