Suppot

There are many ways to contact our support service:

To start using your personal account of support service, first you need to register it. It’s easy and takes just a few minutes. How to register a personal account .

Avoid contacting our support service through Facebook or other social networks because our employees monitor social networks only a couple of times a day.

 

Please give the following information when you are sending a request for help:

  • Name
  • Login to Smarttouch POS cloud (if you are our user)
  • Your e-mail
  • The most convenient way to contact you: phone, skype, viber, e-mail
  • Detailed description of the issue and the chain of actions that have generated it. Include screenshots of your issue, this will help to resolve it more quickly

 

If you are contacting the support service by other ways than the phone, avoid giving several issues in one request. Create a request ticket for each issue. In this way, we will be able to track requests and assign as many employees of the support service as it will need to resolve your issue quickly.

We may also need some additional information to resolve your issue. In this case, the support service will send you an e-mail. Please answer it as quickly as possible. The subject of this e-mail will contain the number of your request, for example

[Ticket#2017110282000148] .

The request number allows to assign automatically your mails to the occurred issue. To track the progress and discuss solutions of your issue, respond to mails by always keeping the subject with the request number.