+38 044 2296446

In the CIS countries:

Sales department work schedule:

9:00 – 18:00 (Mon-Fri)

Technical support work schedule:

9:00 – 21:00 (Mon-Fri)
9:00 – 18:00 (Weekend)

Getting started

If you need to get rid of old test orders before getting started and to save initial settings:
• delete orders in the Administration panel: Orders\Delete
• and to delete orders remained on the tablet in the mobile application: Main menu\Settings\Database\Clear orders button

  1. Payment is made in the section Administration panel go \ Settings \ Licenses and payments.

How quickly to pay using the SmartTouch POS through the administration panel | фото 1 | SmartTouch

2. To select a tariff – go to the hyperlink near the inscription Your package.

How quickly to pay using the SmartTouch POS through the administration panel | фото 2 | SmartTouch

3. In the window that opens (with packagges), read the terms of use of the program, choose the most suitable option, click the “Order” button.
Confirm the package change by writing to. mail support@smarttouchpos.eu or in the chat room (the lower left corner on the company website).
Fill in the registration form

How quickly to pay using the SmartTouch POS through the administration panel | фото 3 | SmartTouch


4. The package you selected should appear in the field Your package.
In the Monthly price field: set the used currency.
The system will recalculate and offer to pay one-year, half-yearly or monthly subscription in one convenient for you way.
After payment, send a copy of the receipt for payment by email. mail support@smarttouchpos.eu or via chat



  1. Run SmartTouch mobile application on your tablet. Enter your login and password that you have recived after registration and the user’s PIN code (by default it’s 1)
  2. Go to the Sales screen to draw up an order:
    • Select items on the left side panel: Menu (products\dishes). Items of the Menu or Price list will be located under the buttons containing names of the menu groups and they will appear in the order that was defined in the Administration panel: Products\Price list items.
    • Specify quantity
    • Confirm payment

You can find more detailed information about how to get started with the mobile application here.

To add a new user, go to the Administration panel: Access\Tablet Users\Choose an Establishment Administrator\Create and  enter the following information in the user’s file:
• Name:  user’s name
• Group: Local groups of users
• Password: PIN-code (use only digits)

To configure your printer, go to the Administration panel: Settings\Printers\Create
• Specify your printer’s name, for example «Bill (guest check) printer» or «Printer in the meat shop».
• Choose your printer’s model
• Specify an IP address for your network printer
You can set your printer’s IP address by using a special utility supplied with the printer.

The IP address must be on the same network as the tablet.

After you finish working with the printer’s settings on the tablet, you have to sign out and then sign in once again to the application.

To print guest checks, choose your printer in Settings\Establishments\Printer: «Bill  (guest check) printer».
To print preparation tickets (kitchen checks), specify the appropriate printing category for each dish.

For example, if you need to print orders for dishes on the printer installed in the kitchen and for cocktails in the bar:
 Products\Products and Dishes\…Dish… «Chicken Kiev»\Categories\Print.Category: «Printer in the kitchen»,

 Products\Products and Dishes\…Cocktails… «Blueberry Martini»\ Categories\Print.Category: «Printer in the Bar»

This mode of operations in the Cloud will allow your company:

* to organize employees work regardless of their actual location

* to make workplaces portable
* to eliminate problems related to the high IT infrastructure maintenance costs (servers, softwares, database, staff)
* to exchange information with 1C Accounting
* and it will allow your customers to order dishes by themselves

Start working

To get started quickly in the Administration panel, enter a minimum amount of information in the sections:

  • Products\ Products and Dishes
  •  Access\Tablet Users

For a restaurant with waiters:

  • Settings\Restaurant\Restaurant rooms
  • Settings\Restaurant\Tables
  • Products\Printing categories (If you plan to print preparation tickets and guest checks)

To complete the program set up for en establishment, you should fill the additional sectons in

In the Warehouse\Products arrival screen of the administration panel, create a document with an empty counterparty.

In the Administration panel: Settings\Payment methods\Create
When creating a new payment method, the following fields are mandatory for input:
• Name: Name of a new payment method as it will be displayed on the tablet
• Type: It defined the type of this payment method
• Sort by: This field sets the sorting order for the Payment screen on the tablet.

If the Establishment is intended to work with a Price list (Menu) that is other than the current one, you can create a new price list in the Administration panel:
• Press the Create button in Products\Price list
• Fill this new Price list in with products:
Products\Price list items, here select your new Price list and use the buttons “Create Group” and “Create item”.

  • Set you new price list for the establishment. In the Settings\Establishments screen, find your establishment name, then press the Modify button and check the Price list field.

You can create a new establishment in the Administration panel. To do this, proceed as follows:

  • Go to the Settings\Establishments\Create
  • Select the corresponding Price list for your new establishment
  • Select a warehouse in the field «Warehouse by default to write-off sales».
  • If you plan to use the SmartTouch eMenu E-Menu mobile application, select the switch in the Administration Panel \ Settings \ Outlets \ Outlets Card \ Settings \ Include eMenu, BonusMe app, Ext.systems support

Creating a new Establishment | фото 1 | SmartTouch

Appoint an Establishment Administrator:

There are two ways to assign or create a new administrator of an institution:
1) When creating an institution card – fill in the field
2) After the establishment of the institution you should create a login for him:
Administration panel: Access\Admin panel Users\… Create a new user [an establishment Administrator]:
Select your new establishment.

If you need to create a new tablet User for your new establishment, first of all prepare the tablet to work with the cloud:
• Install the SmartTouch POS application from Google Play Market or AppStore
• Log in to the SmartTouch POS application using the login of your new administrator
• Run the mobile application on the tablet and enter the User’s (waiter, salesperson) PIN-code.

Download the SmartTouch POS application from Google Play Market or AppStore and install it on your tablet.
Complete a registration form and get access permission to your Cloud.
Connection parameters (Login) and instructions for getting started will be sent to your e-mail address

To change a user in the Mobile application:

  • go to the screen of locking and authorization, tap the button with the lock icon located in the upper-right corner of the application.
  • input a PIN code of a new user.

Acces permission of a Mobile application user depends on his\her assignment to a certain Local group of users.
In the Administration panel: Access\Tablet Users

Specify a corresponding group in the card of a local user.
If necessary, create a new local group of users or modify the settings of the actual one in the Administration panel: Access\Users Groups.