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eMenu – create a new order
2. To select a dish, click the appropriate button in the menu.
3. View and change the selected dishes – the “Order” button.
4. Adding modifiers to the dish – the button “Modifiers of the dish”
5. Send the order for cooking – button “Checkout”.
6. Tracking the preparation of the order – the value of the “Status” field
Holidays are usually the busiest days of the calendar year for the establishments. And the mobile technologies are able to considerably simplify the staff’s job during these high-traffic dining days. Increasing number of guests won’t create workload for waiters. Now all guest will know if their ordered dishes are ready from the big screen in the restaurant room and waiters will get this information from the screen of the SmartTouch POS mobile terminal.
How the system of orders service works
Orders’ registration in the «Sales» screen
Waiters register all orders in the «Sales» screen of the mobile POS terminal. Besides dishes’ designations and quantity, waiters can also specify the appropriate set of modifiers in the «Sales» screen as well as indicate visitors’ needs as to the dishes preparation. Once the orders are accepted, the waiter gives a preparation ticket to the visitor(s) where the order number and the list of dishes are printed.
The «Kitchen» window is literally an automated work place of the cook. The information about placed orders is displayed in this window. The cook gets the order’s information on his tablet: what kind of dishes to be prepared, the list of their modifiers to be used and the clients’ wishes as to the preparation of dishes. Once the dishes preparation is completed, the cook clicks on the «Production completed» button to confirm the operation. In special cases (for example, if some rare ingredients are missing), the cook can cancel the order (the «Production canceled » button).
How the waiters can monitor the orders completion in the «Kitchen» and «Completed orders» screens
The waiters can track the information about orders completion on their tablets by using one of two screens:
Unlike the «Kitchen» screen, the «Completed orders» screen displays the number of the completed order without providing any further details about it. Just after the order being completed, a bright red square is displayed accompanied by a sound effect.
Read more: Completed orders in the Mobile terminal
How the clients can track the completion of their orders using the «Completed orders» screen on the big monitor
The guests can track the completion of their order by its number (printed on the preparation check) on the big monitor installed in the restaurant room. New orders are highlighted in green during first 20 seconds. And all prepared orders will remain on the screen during half an hour.
How to get the «Completed orders» screen to display on the monitor
To display the screen on the monitor, you will need one of the following devices on which the Mobile POS-terminal can be launched:
The «Completed orders» screen should be displayed on the device. The tablet user right to «Access the kitchen window » should be enabled. You can find how to set up tablet users rights here .
The «Completed orders» screen is available in any subscription packages for SmartTouch POS, — to use an additional device, you will need to purchase the «Additional tablet » license.
We provide free trial access to all functions (mobile terminal, administration panel, kitchen window) for new users of our applications. Take advantage of our management system for cafés, restaurants and bars during 14 days and get a detailed guide on how to automate sales using mobile devices.
If you decided to familiarize yourself with the operation of SmartTouch eMenu in Demo mode:
1. When you start eMenu, in the authorization window, click the “Demo”
2. When launching the mobile POS terminal in the authorization window, click the “Demo input” button, in the next window for selecting the type of enterprise, click the “Demo Restaurant”
Modifiers are designed to take into account the customer’s wishes for the prepared dishes and beverages.
The client or the waiter at a dish order with the mobile application chooses modifiers which together with the order will be considered during cooking.
The list of modifiers is maintained in the Administration Panel in the Commodities \ Products and Dishes \ General Modifiers section
In more detail about modifiers: Using modifiers
Interactive digital menu for restaurants is communication system between customers and an establishment, an easy way to use tablets to accept customers’ orders.How does eMenu work? It’s very simple, read below!
Clients of the establishment use a tablet with special eMenu software installed on it instead of a common paper menu.
This software will allow customers:
Once the customer validates his order (the “Create an order” button), it will become available for further processing on the waiter’s POS-terminal tablet.
If desired, the waiter has the possibility to edit customer’s orders on the POS-terminal, thus, for example, he can add new dishes or change the ordered ones. Information about such modifications will be automatically updated in eMenu on the customer’s tablet
Already use SmartTouch POS in your business? To use the mobile application “Electronic menu”, download SmartTouch eMenu, then select the check box Administration Panel\Settings\Outlets\Card\Use SmartTouch eMenu.
New user? Try eMenu for free in SmartTouch POS Standard Tariff and make your service better!
Setting idle time before the slide show
Modifiers are designed to take into account the customer’s wishes for prepared dishes and beverages.
The client or waiter when ordering a dish using a mobile application selects the modifiers that, together with the order, will be taken into account during cooking.
The list of modifiers is maintained in the Administration panel in the section Goods \ Food and Dish \ General modifiers
In more detail about modifiers: Modifiers usage
In order to use the mobile application “Electronic menu” eMenu and BonusMe in your outlet, you must set the “Integration with SmartTouch eMenu or BonusMe” switch in the Administration panel \ Settings \ Outlets \ Outlet card \ Settings
1. Setting up a table number
2. How customers can place their orders by themselves
3. Receiving of the order by the waiter
4. Control of the order preparation
5. Switching between orders
6. Calling a waiter
7. Using the Administration panel to manage menu items displaying
If you select the check box “Don’t show group in the electronic menu” located in the Administration panel \Products\Price List Items\Group, the displaying of the price-list items belonging to this group will be disabled in eMenu.
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